Privacy policy

Effective Date: November 26, 2025

This Privacy Policy explains how Tookor, the operator of this website and online store, collects, uses, and shares personal information when you interact with our services. Our store is powered by Shopify, which provides the platform we use to manage orders, payments, and operations. By using our website, placing an order, or engaging with us in any way, you agree to the practices described below.

If there is any conflict between this Privacy Policy and our Terms of Service regarding personal information, this Privacy Policy will take precedence.

Information We Collect

When we say "personal information," we mean any data that identifies you or can reasonably be linked to you. This does not include anonymized or aggregated data.

Depending on how you interact with Tookor and where you are located, we may collect:

  • Contact details such as your name, shipping and billing addresses, email address, and phone number.

  • Payment information: Such as credit or debit card details and related billing data. Please note that sensitive card details are processed by third-party payment gateways (Shopify/Stripe/PayPal) and are never stored on Tookor’s servers.

  • Account-related information such as login credentials, saved preferences, or security settings.

  • Purchase records, including items viewed, ordered, returned, or saved to a wishlist.

  • Communications you send to us, such as inquiries or customer service messages.

  • Device and technical data such as IP address, browser type, and identifiers.

  • Usage information about your activity on the website, such as pages viewed, time spent, and navigation patterns.

How We Collect Personal Information

We collect information in several ways:

  • Directly from you when you create an account, make a purchase, or contact us.

  • Automatically through cookies and other tracking technologies when you browse our website.

  • From service providers that support our operations, such as Shopify or logistics partners.

  • From advertising and marketing partners that help us deliver personalized promotions.

How We Use Personal Information

We use your information for purposes such as:

  • Processing orders, handling payments, fulfilling shipments, and managing returns.

  • Personalizing your shopping experience by suggesting items or promotions.

  • Marketing and promotional communications, including targeted advertising.

  • Protecting our services by verifying identity, preventing fraud, and securing accounts.

  • Responding to inquiries, offering support, and improving communication.

  • Meeting legal obligations, handling disputes, or responding to regulatory requests.

Sharing of Personal Information

We may share personal information in these circumstances:

  • With Shopify and service providers who manage payments, shipping, hosting, analytics, and support.

  • With advertising or marketing partners to provide relevant promotions.

  • When you connect with external services, such as social platforms or delivery tools.

  • With affiliated companies or as part of corporate transactions such as mergers or reorganizations.

  • When required to comply with legal obligations or enforce our terms.

International Customers and Data Transfer

Our primary market is the United States, but we also serve customers in Australia and the United Kingdom.

  • Australian and UK customers have additional legal rights under local consumer and privacy laws, which Tookor respects.

  • Your information may be stored or processed outside your country, including in the United States. When transferring data internationally, we rely on approved legal mechanisms such as Standard Contractual Clauses or equivalent safeguards.

Shopify’s Role

Tookor runs on Shopify’s platform. Shopify processes data to operate and improve its own services in addition to enabling us to run our store. For more information, see the Shopify Consumer Privacy Policy or manage your rights via the Shopify Privacy Portal.

Your Rights

Depending on your location, you may have rights such as:

  • Accessing the personal data we hold about you.

  • Correcting inaccurate or incomplete data.

  • Requesting deletion of your data.

  • Receiving a copy of your data in portable format.

  • Choosing whether to receive marketing messages (opt-out).

Security and Data Retention

We take reasonable measures to secure your data, but no system is completely secure. We retain data only as long as needed for order fulfillment, account management, legal compliance, and dispute resolution.

Contact Information

Detail Information
Website Tookor
Email info@tookor.com
Phone +1 (408) 833-7055
Contact Form Contact
Administrative Address 1610 Blossom Hill Rd, San Jose, CA 95124, United States
Customer Support Hours Monday – Friday, 9:00 AM – 5:00 PM (PT).