Shipping policy

Effective Date: November 26, 2025

Tookor ("we," "us," or "our") is a U.S.-based men’s fashion store dedicated to providing a smooth and transparent delivery experience. This policy explains how we process and deliver orders to the United States (U.S.), Australia (AU), and the United Kingdom (U.K.).

1. Shipping Fees and Handling Time

Detail	Information
Shipping Fees	Free Standard Shipping on all orders to the U.S., AU, and U.K.
Handling Time	Orders are typically processed within 1 to 2 business days (Monday–Friday).
Cut-off Time	Orders placed before 5:00 PM Pacific Time (PT) are processed the same business day.

2. Estimated Delivery Window by Region

The estimated delivery window below includes both the handling time (1–2 days) and the transit time.

Region	Estimated Transit Time	Total Estimated Delivery Window
United States	6 to 8 business days	7 to 10 business days
Australia	7 to 9 business days	8 to 11 business days
United Kingdom	7 to 9 business days	8 to 11 business days

Note: Carriers used include USPS, UPS, FedEx, and various major international couriers. We are not responsible for delays caused by customs, carriers, or external circumstances beyond our control.

3. Tracking, Issues, and Returns

• Tracking: Once your order has been dispatched, you will receive an email confirmation with a tracking number and instructions to follow your package’s progress.

• Damaged/Lost Orders: If your order arrives damaged, notify us within 48 hours of receipt. If your order is lost in transit or significantly delayed, reach out to our team so we can investigate with the courier.

• Returns: For details on returning an item, including the international return address and customer costs, please refer to our Return & Refund Policy.

4. Contact Information

Detail	Information
Website	Tookor
Email	info@tookor.com
Phone	+1 (408) 833-7055
Contact Form	Contact
Administrative Address	1610 Blossom Hill Rd, San Jose, CA 95124, United States
Customer Support Hours	Monday – Friday, 9:00 AM – 5:00 PM (PT).